Delivery

Safe and secure delivery of your bullion or coloured diamond purchase is an important service that our team guarantees and provides all clients. Along with your purchase, you’ll receive copies of all certifications and paperwork, which clearly confirm the authenticity of your product and your ownership of it.

Our delivery options include in-person pick-ups, direct shipment, and secure receipt into your Guildhall-managed vault account.

Direct shipping to clients

The mailing of bullion products and coloured diamonds is regulated, both domestically and internationally, and is subject to certain restrictions. As a certified bullion and diamond dealer, Guildhall has been granted permission to facilitate the mailing of these products on our clients’ behalf.

All domestic and international shipments are fully insured and trackable. We only use internationally-recognized delivery providers, such as Canada Post, Xpresspost, UPS, and FedEx. Other reputable delivery services may be utilized to ensure your order is delivered in a timely manner. All shipping details will be provided to you.

Guildhall charges a shipping fee of $25.00 (tax included) on all orders below $1000 CAD. Orders valued above $1000 CAD are shipped free of charge, though some conditions apply.

You will need to provide a government-issued photo ID and signature in order to accept your delivery from Guildhall. NOTE: This protocol may be adjusted by the delivery provider to conform with current health and safety policies, such as those related to Covid-19. For example, Canada Post has worked under a “Drop, Knock, and Leave” policy. If you would prefer to avoid this potential scenario, Guildhall can arrange to make a delivery to your PO Box account, which you can easily set up with Canada Post. You will need to make these arrangements and communicate these details with Guildhall prior to the shipping of your order.

In-person pick-ups

Guildhall’s offices are conveniently located in Markham, Ontario, approximately 20 minutes outside of Toronto. Appointments are required, as we do not store bullion products or coloured diamonds on site. Your purchase will be specially arranged to be available at our office for your appointment time only.

To make an appointment to visit our offices, please contact our team.

Receiving your purchase at Guildhall depositories

Some of our clients opt to use our world-class depository services to safely store and insure their bullion. We have vault partners in four locations around the world, including an IIROC-approved vault in Toronto, ON. Please note that the Guildhall depositories are only available for the storage of bullion products.

Upon receipt of your product, our team will provide you with confirmation and an itemized inventory report – including a photographed audit – at the time that we are placing your bullion in your vault account. Your vault account is segregated, insured, and secured using the best available technologies and protocols. You are also welcome to make an appointment to do a personal audit of your account contents.

Learn more about our depository services in the “Safeguarding” section of The Guildhall Strategies.

Delays

Guildhall strives to maintain reasonable inventories so that we can complete deliveries immediately. The vast majority of our orders are delivered to clients within five business days.

As the industry can experience shortages or delivery delays, Guildhall reserves the right to deliver within industry-accepted time periods (within 28 days). Our team prides itself on its solid communication, transparency, and trust, and we keep our clients informed and aware of adjusted timelines every step of the way.

In the unlikely event that Guildhall cannot fulfill your delivery within the 28-day window, we will inform you in a timely manner and provide the following options:

• You may opt to select an equally-valued product as replacement so that the order is delivered within the allotted timeframe.
• You may choose to receive a partial order with the remaining order amount fully refunded.
• You can cancel an order and receive an immediate refund.